Returns & Refunds

Scrap provides a transparent 30-day return window for eligible products.

30-Day Return Window

Customers may request a return within 30 calendar days after delivery. Returned products should generally be unused, in resalable condition, returned with included components and accompanied by proof of purchase.

How to Request a Return

Contact customer support with your order number, the product you wish to return and the reason for the request. Do not send a product back until return instructions and the return address have been confirmed.

Return Shipping

For a standard change-of-mind return, the customer is generally responsible for return shipping costs unless applicable consumer law requires otherwise. If a product was delivered damaged, materially defective or incorrect, contact support before arranging shipment so an appropriate remedy and shipping method can be confirmed.

Damaged or Incorrect Products

Report visible shipping damage or an incorrect item as soon as reasonably possible and include relevant order information. Support may request photographs or other information needed to assess the issue.

Refund Processing

Approved refunds are generally issued to the original payment method within 5–10 business days after the returned product has been inspected. Financial institutions may require additional processing time.

Original Shipping Costs

Original outbound shipping costs are not automatically refundable for change-of-mind returns. Where goods are faulty, incorrect or where applicable law provides otherwise, shipping cost treatment will follow the relevant legal requirement.

Exceptions

Returns may be refused where a product shows misuse, intentional damage, missing components or other conditions that materially reduce resale eligibility, except where statutory consumer rights apply. Nothing in this policy limits rights that cannot legally be excluded.