Frequently Asked Questions
Practical answers about products, delivery, returns, warranty and support.
What types of tools does Scrap sell?
Scrap focuses on practical hand tools and workshop essentials such as wrenches, pry bars, hammers, screwdrivers, pliers, socket sets, measuring tools and multi-piece tool kits.
How long does order processing take?
Orders are normally processed within 1–2 business days before dispatch. Delivery estimates begin after the order has been handed to the carrier.
How much does shipping cost?
Standard shipping across Europe is €6.95. Express shipping is €14.95. Standard shipping is free on orders above €75.
Do you offer free shipping?
Yes. Standard shipping is free for orders above €75. The threshold applies to the merchandise subtotal before any shipping charge.
How can I track my order?
Where tracking is available, a tracking reference is provided after dispatch. Enter your order number and email address on the Order Tracking page to check available shipment information.
What is your return policy?
Eligible products can generally be returned within 30 calendar days after delivery. Returned items should generally be unused, complete and in resalable condition, subject to applicable statutory rights.
What should I do if my order arrives damaged?
Contact customer support promptly with your order number and details of the damage. Support may request photographs so the issue can be assessed and a suitable remedy arranged.
Do Scrap tools include a warranty?
The listed tools include a 12-month limited warranty that generally covers manufacturing defects under normal intended use. Exclusions include normal wear, misuse and accidental damage.
How can I contact customer service?
Use the contact page, phone number or published support email. If the contact form cannot be submitted, contact customer service directly by email or phone.
How do I choose the correct tool size?
Check the product specifications and the dimensions of the fastener or task. Use a tool designed for the material and application, and do not force a tool that does not fit correctly.
Can I change an order after placing it?
Contact support as soon as possible. Changes can only be made before an order reaches a stage where packing or dispatch can no longer be modified.
How should tools be maintained and stored?
Keep tools clean and dry, inspect them for damage, follow product-specific care guidance, and store them in a suitable dry location away from children.